FAQ’s / Questions

  Welcome TO First Call Training Programs.

 How does the Online Education Work?

We are here to serve your training needs. We have assembled several offerings that you may find helpful in renewing your professional license. We are constantly evaluating and adding courses that will make your training both exciting and challenging. We pride ourselves on the fact that our courses are NOT the same old boring courses that you always take.

INSTRUCTIONS: Choose profession from the list. These links will take you to the page where you will find the course(s) needed to renew your license in your state. If you have any questions, please contact your state board for complete instructions on renewing your professional license.

Terms and Conditions

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The courses are provided “as is” without warranty of any kind, either expressed or implied. You are responsible for reading the course materials, and taking the course completion test on your own. (Some courses do not have tests) By getting credit for the course and receiving the completion certificate email, you attest that you and you alone, were the student completing the course.

First Call has created these policies so its’ customers can have a clearer understanding about what we do and the “rules” in which we offer our courses. ALL material on this site is copyrighted and may not, under any circumstances be used by any outside entity, business, government, or otherwise, for any purpose without expressed written permission. You may send a request for any material that is on our site. We do however; encourage you to link us to your site. We will be happy to consider any uses that you may have for our material.

Terms and conditions:

All courses on this site are subject to the following conditions:

1. The course is for use solely by the individual who registered in the course and for whom a registration was paid.
2. Learners in this course agree to conduct themselves as spelled out in these policies.
3. The course provider may terminate the registration of any learner and refuse to refund course fee(s) as spelled out below.

Please read this document carefully, by visiting this site, you agree to abide by the conditions set forth in this document.

This document answers the following questions:

What can I do with the course materials?
How can I pay for the course?
When are payments due?
Who owns by submissions?
What about privacy?
What records do you keep and share?
Can I withdraw?
When are assignments due?
Who is responsible for my learning?
Is this course graded?
How are grades calculated?

What can I do with the course materials?

You are welcome to use the materials of this course to learn. You can read, view, and interact with pages. You can print them out for your own use. You may NOT, however, let others not registered in the course view or read pages, either on the screen, or printed out. You cannot make copies of these materials or incorporate them into other works.

You may use materials you create as part of the course and materials you create as part of a team within the course. However, you cannot use materials created by others without their permission.

How can I pay for the course?

You can pay for you course registration in several ways:

Credit Cards. We use paypal.com to process our credit card orders and you, as we, are subject to their policies. They charge us a per transaction fee for each student that pays for our courses on our site. Their payment process is secure, safe, and in 6 years of using their service, have not had ANY problems with fraud or hacking

When are payments due?

In general, you must pay before beginning any of the courses offered on this site.

Who owns by submissions?

We reserve the right to keep all material submitted to our site, including by not limited to, email messages, completed test results, suggestions, comments, transmissions, and any other material submitted to us by your or an agent acting on your behalf. We may use this material as we see fit. We will not use your material for any other purposes other than to assist in your learning experience. If we do use your material, we will credit your work, if you so desire.

What about privacy?

In general, any information that we obtain about you, including social security numbers, phone/address records, or other personal identifying information is subject to our Privacy Police.

What records do you keep and share?

All records that we collect are subject to our Privacy Police.

Can I withdraw?

We are a business. We are in the business to educate and teach. We typically offer material that is mandatory for professionally licensed individuals to renew their license. As a leader in continuing education, we have competition that is always trying to gain access to our site to generate ideas as to what courses they should offer next, and what information is in those courses.

Because we sell educational information, it is not possible for a student to “return” our product(s). Therefore, we DO NOT issue refunds. We will however give credit in the event you sign up for the wrong course. We do this, because we are not in business to take advantage, or to rip our customers off. We are in business to make a living, and to educate our customers in courses that assist in mandatory training.

We reserve the right to cancel the enrollment for any student that we feel has registered for purposes other than educational purposes.

When are assignments due?

We operate on international time. We define our day on UTC or EST clock. Our courses are all self scoring with a computer program. In order to complete the course and receive the course completion certificate, you MUST complete the final course test. If you are just interested in reading the course material, you will not have any proof of course completion. In the event you do not receive a passing score on the final test, you must contact us to reset the testing process before you can retake the test. We allow you to re-test the first time FREE of charge. Each testing attempt after the first is charged at $10.00 per attempt.

Who is responsible for my learning?

You are. It is your responsibility to learn the material in this course to your desired level of knowledge. It is not the facilitator’s duty to teach you. Your facilitator and our company can help you, but only you can learn the material to a level of successfully passing the final course test.

Is this course graded?

We only assign grades upon the completion of the final course test. This score is only used to determine a pass/fail for the final course test, nothing else.

How are grades calculated?

Scores are calculated as a percentage based on the number of questions on the final course test. If the test has 100 questions, each question would be worth 1 point or 1%. If the test has 25 questions each question would be worth 4 points or 4%, etc. Each test is made up of a number of questions appropriate for the number of continuing education hours assigned to it. Final course tests are generated at random from a bank of questions made up in advance. This prevents dishonesty or cheating. Every test is unique both in the questions assigned and the order the questions are asked.

Information for Licensees


Most Asked Question:
How do your courses work?
A:
 Our courses are approved by the appropriate “license board authority” for the profession that we are offering the course. The courses are all offered and completed online. The process is this: 
1. Choose your profession from the  menu.
2. You choose the course that you want/need.
3. Create a new account in our training software. YOU MUST USE A UNIQUE E-MAIL ADDRESS.
4. Check your email, click on the link in your email, to CONFIRM your account.
5. Pay for your course with a credit/debit card.

6. Complete a student registration form with your own userID and password.
7. READ THE COURSE INFORMATION! OR listen to the streaming audio, in any event, complete all the steps as required in the course.
8. Take the post course test. (Some courses have NO TEST.)
9. Your course completion certificate will be created and you will have the opportunity to print it out immediately. Print a copy for your records. Send a copy as requested to your state board. If you are using CE Broker or Board of Cosmetology, we will notify the board within the specified time as required.
If you have any questions, please feel free to contact the training office at (813) 855-1225 x712.

Thanks for choosing First Call Training Programs for your training needs.

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